Apple and service
Published by peter January 17th, 2007 in apple, hardware, mbp.I’ve had plenty of problems with laptops in the passed year. I’ve alway thought that the service provided by Dell was reasonably, and probably comparable to service provided by others. How wrong could I be.
My MacBook Pro was accompanied (which is company policy) by a quite expensive (440 euro) Apple Care plan. For this amount off money I expected some service. How wrong could I be.
The employee at the Apple helpdesk assured me that I could just take my MBP to a nearby service provider (nearest is 25km) and they could have a quick look. Wrong again.
The employee at the Apple Service center told me it will probably take to weeks until the had time to look at the problem. TWO weeks. And, he assured me that no other service center would do it any faster.
I’m wouldn’t it just be better for Apple to replace the item and ‘refurbish’ the malfunctioning unit, not bother customers with those repair queues? People need their computers nowadays! Maybe I should start saving for a hot-spare laptop! Luckily I still had my older laptop lying around; back to Ubuntu for a couple of weeks!
Sucks
It seems I was extremely lucky with my Macbook Pro since I’ve had zero issues with it so far (knock on wood). From what I hear around me it almost looks like the defective rate is higher than 50% on new Macbook Pro’s these days. Not sure if I should be more content with not getting the AppleCare plan.
-andy
While searching around for a solution to my battery problem I was shocked about the huge number of people complaining about malfunctioning macbooks. On the fact that you don’t have applecare: I guess that if stuff doesn’t break in the first year you probably got one of the better units…. and thus ’safe’
Must say that apart from the battery not getting charged the machine totally rocks!
Apple is teh SUCK, windows is oké olé olé!!
Sorry, couldn’t resist.
Oy, Comparing apples to oranges aren’t we! Now I dare you to replace Apple with OsX in the comment above or Windows with Microsoft so we can have a nice little flamewar